Use Case · Voice & Chat
Every allergen, captured and read back.
Sorino takes dietary needs at the moment of booking, confirms them with the guest, and gets them to the kitchen exactly as said.
The problem
A scribbled note is a safety risk.
Allergens get taken on a busy call, half-written on the book, and lost before service. In a premium restaurant, a missed requirement is not an inconvenience, it is a safety and reputation failure.
The book · Saturday
- Unclear "no nuts? check w/ guest"
- Missing Party of four · no note
- Late Allergy reached pass after order
How Sorino handles it
It asks, confirms, and routes it.
Sorino asks the right dietary questions, reads the answer back to the guest, and writes it against the booking and the allergen matrix. The kitchen sees it before the guest arrives.
Hear it happen · sample call
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The transcript
A coeliac guest, one gluten-free table, a clean hand-off.
- SorinoYou're booked for four on Friday at 8. May I check any allergies or dietary needs for the table?
- CallerYes, one of us is coeliac, so completely gluten-free.
- SorinoUnderstood, coeliac, strictly gluten-free for one guest. Our kitchen can do a fully gluten-free version of the menu with notice, which I'll arrange. Anyone else with a requirement?
- CallerNo, just the one. Thanks for checking.
- SorinoSo I have it right: one coeliac guest, strictly gluten-free, a fully gluten-free menu arranged for the table of four on Friday. Is that correct?
- CallerThat's exactly right.
- SorinoI've put it on the booking and flagged it to the head chef. The pass will see it before you arrive. We look forward to Friday.
- CallerBrilliant, that's a relief. See you then.
Get started
Get every requirement to the pass, clean.
See Sorino capture an allergy and confirm it, then route it to the kitchen against your own menu and matrix.